I study how people make sense of technology, intelligent systems, and each other.

The Maintenance Layer

The unglamorous work of keeping things alive.

Judgment, Taste, and the Parts of Research We Struggle to Define

Research expertise is better understood through the choices we make when there is too little information, too much information, or both.

Most “Mixed Methods Researchers” Aren’t

The title became a list of tools. The work was always something harder.

The Long Accommodation

How UX research traded disciplinary authority for organizational fit.

AI in Qualitative Research: A Map, Not a Verdict

A framework for separating the uses, risks, and claims that get collapsed in the debate.

The wicked work that surfaces when AI unbundles research

On scoping wicked problems as the rare, creative, hard-to-measure work at the center of research.

You can delegate the work, but don't delegate the thinking

On accountability, abstraction, and insights we can stand behind.

Redefining Senior User Research Archetypes

Senior user research archetypes didn't emerge from personality differences — they emerged from structural pressures.